Frequently asked questions
COVID-19
- I am booked on a course what do I do?
- Will I get a refund if I cancel the face to face course I've booked on?
- When are you doing more face to face courses?
- Why are online courses the same price as face to face?
- Why don’t you offer a discount when you transfer from face to face courses to online courses?
Webinars and Online Courses
- Will I have the course available to watch on the day I should have attended the face to face course as I have booked a study day?
- How can I access GP Update Extra if I have been transferred from a face-to-face course to an online course?
- When will I receive the handbook if I order the online course with handbook?
- I have received a receipt for the online course. Do I need to pay?
- The webinar/online course keeps cutting off, what can I do?
GPCPD.com
- What discount do you offer to members of GPCPD?
- I have tried to log into my account to view the online handbook but my details aren't being recognised
- I have recently attended a course but I have just received an email advising that my GPCPD membership is about to expire.
- Where can I find my GPCPD activation code?
- I've received a letter for free 3 months of GPCPD.com access. How do I activate my code?
