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Terms & Conditions


Training course cancellation policy: Please inform us as soon as possible if you are unable to attend a course before the course date. If you are unable to attend you may substitute someone else free of charge alternatively, you can elect to have a refund subject to a cancellation fee expressed as a percentage of the course fee. Cancellation fees will apply as follows: 0% if over 10 weeks before the course date, 50% if 5 to 10 weeks before the course date or 100% if less than 5 weeks before the course date.

Red Whale / GP Update reserves the right to cancel any training course if it becomes necessary to do so. In the very unlikely event of this happening you will be notified as soon as possible and offered the opportunity to defer your place to an alternative date/location. If you are unable to attend any of the alternatives offered, the cancellation policy in the paragraph above will apply. Red Whale / GP Update shall not be responsible for any other loss incurred by the customer as a result of a cancellation or reschedule.

Red Whale / GP Update reserves the right to deliver any course by video, video link, video stream or DVD and courier the course materials to the address you used when booking.

Changes to courses advertised: We reserve the right to amend the courses where it's unavoidable or to make other minor changes that may be necessary due to unforeseen circumstances.

Information: All information provided by Red Whale / GP Update is given in best faith. Red Whale / GP Update, its directors, members, agents or its staff will not be held responsible for actions taken by the customer, any other individual or organisation as a result of the information provided during training courses or within any publications (printed or otherwise).

Receipt and directions: Your receipt, directions to the course venue and details about timing will be emailed to you following our receiving your booking details and payment. If you have not received these 10 days before the course, please telephone to make sure payment has been received. The cost of lunch and refreshments is included in the course fees. Booking onto a course or ordering a handbook constitutes a contract between Red Whale / GP Update and yourself as an individual, you will be liable for payment of the fees and any receipt or invoice will be made out in your name.

Discounts: Discounts on courses are offered from time to time as part of special promotions. To benefit from a discount you must use either the prescribed booking form or discount code when making your booking. If you book at a price and subsequently become aware that you are eligible for a lower price and inform Red Whale / GP Update before the course date, Red Whale / GP Update will review your case but will not be bound to make any refund for the difference. No refunds will be made if you inform Red Whale / GP Update on or after the date of the course.

Definitions: Within these terms and conditions, the terms 'we' and 'Red Whale / GP Update' have the following meaning: GP Update Limited. Registered in England and Wales no. 7135974. Registered Office: University of Reading, Reading Enterprise Centre, Earley Gate, Whiteknights Road, Reading, RG6 6BU UK.

Financial data: GP Update Limited does not store customers' payment card details.

Intellectual property: All materials and presentations used on courses are copyright and may not be reproduced without permission. All intellectual property rights, including copyright, remain the sole property of GP Update Limited. Any copies made of course materials, The Red Whale GP Update Handbook, any other Red Whale Handbook, any Red Whale Summary of NICE Guidelines, or any video content, will be an infringement of copyright unless agreed in writing in advance.

Video material - disclaimer: We make every effort to ensure the information in our videos is accurate and correct at the time of production, but it is of necessity of a brief and general nature, and should not replace your own good clinical judgement, or be regarded as a substitute for taking professional advice in appropriate circumstances. In particular we recommend you check drug doses, side-effects and interactions for specific patients with the British National Formulary. Save insofar as any such liability cannot be excluded at law, we do not accept any liability for loss of any type caused by reliance on the information in these videos.


Last updated: February 27th 2017