Webinars and Online Courses

We are currently recruiting for presenters, and actively encourage applicants from all backgrounds. This includes those from underrepresented backgrounds, people from Black and ethnic minority backgrounds, those with disabilities and those from the LGBT+ community. We want to bring a unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger. As is good practice, we will operate a completely blinded short listing process.

If you'd like to find out more about presenting for Red Whale, click here.

Please click on the link below to access a step-by-step video of how to order and access the PCN Programme using a voucher code:

We will process the orders daily and send them out first class. If your order is placed before 3pm you should receive the book within a couple of days. 

No, the receipt you received is to advise you that we have now transferred you to the online course. The value of the course is reported on the receipt, but you won’t have to make any further payments.

This may be because of the strength of your bandwidth connection. There is a connection indicator on the media player, and if you notice the indicator turn yellow or red, please try refreshing the page to see if this helps you get a better connection.

We recommend a minimum bandwidth of 1.5Mbps.

After you have purchased a webinar or online course, you will be able to access it via your Red Whale account. Once you have clicked ‘Watch now’ on the webinar/online course panel, you will be taken to the webinar or online course console. This includes the video stream, resources to download, speaker bios and our feedback survey. You’ll also be able to ask questions via the console too. 

With our Red Whale Unlimited package, priced at £420, you'll get 12 months unlimited access to ALL Red Whale online learning – full and half day online courses, on a range of primary care topics, to watch live or on demand including access to 900+ online articles on GPCPD.com for further learning and to help you answer questions in consultations. Please click here to find out more.

When you make an online course booking, we send you an email titled ‘Your online order – how to access your resources’. In this email, you will find your unique GPCPD.com activation code. You only need to use your activation code once - just go to the login panel at https://gpcpd.com/login_register, and copy and paste the code in the appropriate field. Do not try to enter your email address at this stage.

After using your code, you will be asked to register your email and a password of your choice, which you can use to log on to the site thereafter. To add an activation code to an existing account please log in to www.gpcpd.com, and go to: My Account, Manage Your Membership and add the code into the Top Up section. This will update your membership accordingly.

You may find it helpful to watch our step-by-step videos on how to activate or renew your GPCPD account. View our videos here.

Yes, we welcome all feedback including topic suggestions. Please add your suggestion to the feedback survey, which can be found on the webinar or online course console.

In many cases just hitting the refresh button will fix the issue. If that doesn't do the job then please try clearing your cache. Take a look at this link for instructions on how to clear your cache if you need some help https://on24-prod.mindtouch.us/Public/Clearing_Your_Cache

No. You will need access to the Internet to watch a webinar or online course. Please note that they cannot be downloaded.

You can use different devices. You just need to log in with the details you used to purchase the webinar/online course i.e your My Red Whale login details.

Yes, there is a box for sending in your questions on the webinar/online course console underneath the video stream. Please send us any questions you have and we will try our best to answer as many questions as we can live on the night.

If you're watching the webinar/ online course on demand you can still send us your questions and we 'll get back to you as soon as we can.

Yes, when you have watched a webinar you will be able to download your personalised CPD certificate by clicking on the little white and blue icon within the certificate panel on the console.

You will be able to download your CPD certificate from the Resources to download panel if you have purchased an online course.

Log into your My Red Whale account, go to the webinar/online course you have purchased, and click 'Watch Now'. The webinar/online course system will log you out after 5 minutes of inactivity (i.e. pressing PAUSE), but it's quick and easy to get back to where you were via your My Red Whale page.

Yes, you will be able to watch any webinar or online course as many times as you like for up to a year after you bought it. Simply log into your My Red Whale account - https://www.gp-update.co.uk/register-login, go to the webinar/online course you bought, and click 'Watch Now'.

Our online courses cover 6 hours of teaching which would be equivalent to 6 credits. Plus, we give you a 12 month subscription to gpcpd.com which has loads of further reading and activities which can add to much more than  50 hours of CPD credits.

You will be able to download a CPD certificate on the online course console from the Resources to download panel.